Tan, Edin (2011) PERLINDUNGAN TEHADAP HAK KONSUMEN UNTUK MENDAPATKAN PILIHAN LAYANAN DAN INFORMASI YANG LENGKAP DALAM PENGGUNAAN VALUE ADDED SERVICE (VAS) DARI JASA TELEKOMUNIKASI (Studi di GeraiHALO Tanjungbatu). S1 thesis, UAJY.
|
Text (Halaman Judul)
0HK06481.pdf Download (396kB) | Preview |
|
|
Text (Bab I)
1HK06481.pdf Download (133kB) | Preview |
|
![[img]](http://e-journal.uajy.ac.id/style/images/fileicons/text.png) |
Text (Bab II)
2HK06481.pdf Restricted to Registered users only Download (425kB) |
|
|
Text (Bab III)
3HK06481.pdf Download (119kB) | Preview |
Abstract
The low quality of telecommunications services reflected by the number of consumer complaints against the provision of telecommunication services that incomplete information and the freedom to determine the choice of services in accordance with the wishes and needs. From this problem, the authors conducted field research on how the implementation of the service on the use of Value Added Service (VAS) from telecommunications services. The author results of research shows, that the legal protection of consumers from telecommunications services to get a choice of services and comprehensive information is still not maximized. That can be evaluated from three aspects: 1. consumers are not informed, 2. absence of good faith from service provider, and 3. Role of Regulator in determining the function of supervision and regulation to facilitate the conflict of interests between consumers and service provider. Therefore need to establish a standard of quality service to service providers. Regulators must play an active role in oversight functions and the establishment and further streamline the return of Consumer Protection Act No. 8 / 1999, which guarantees/refuging by right of choice of services and the well information from telecommunication services. The right of clear and correct information is intended for consumers to obtain a true picture about a product, because with that information, consumers can choose the desired product/ as needed and to avoid losses due to mistakes or have a misleading picture of the use of services
| Item Type: | Thesis (S1) |
|---|---|
| Uncontrolled Keywords: | consumer protection, telecommunication services, quality of services, value added service (VAS), by right of the choices services and by right of the well information |
| Subjects: | Ilmu Hukum > Ekonomi Bisnis |
| Divisions: | Fakultas Hukum > Program Studi Ilmu Hukum |
| Depositing User: | Editor UAJY |
| Date Deposited: | 10 May 2013 09:02 |
| Last Modified: | 10 May 2013 09:02 |
| URI: | http://e-journal.uajy.ac.id/id/eprint/1328 |
Actions (login required)
 |
View Item |
