PERLINDUNGAN HUKUM KONSUMEN TERHADAP PENCANTUMAN KLAUSULA BAKU PADA NOTA PENJUALAN BARANG ELEKTRONIKA DI KOTA YOGYAKARTA

Setiawan, Arief Prabowo (2011) PERLINDUNGAN HUKUM KONSUMEN TERHADAP PENCANTUMAN KLAUSULA BAKU PADA NOTA PENJUALAN BARANG ELEKTRONIKA DI KOTA YOGYAKARTA. S1 thesis, UAJY.

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Abstract

The research about consumer’s law protection against standard of contract adding at electronic goods note sale at Yogyakarta city is aimed to understand and study about the accomplishment consumer’s right that is loosed out caused by standard of contract adding at electronic goods note sale at Yogyakarta city; and law effort that can be performed by the consumer in the case the seller refuse the purchasing return. The research that performed is empiric juridical research, that is a research based on the primary data as the main data and the secondary data as the support data. Caused by the juridical empiric research, analysis with qualitative measurement are used, focused in substance with logical process in the progress of concluding with deductive thinking method, based on the major premise in the shape of law rule continued with law fact as minor premise proposal then, from both of them are obtained the conclusion. The result of the research are : (1) Consumer’s law protection against standard of contract adding at electronic goods note sale can be pointed to Law of Indonesian Republic Number 8 year 1999 about Consumer’s Protection (UUPK) that is written clearly and complete that forbid standard of contract adding and declared that the seller has right to refuse the purchasing return that is paid upon the goods that was bought by the consumer to every documents or agreements. The enjoinment are purposed to give law protection and place the consumer and the seller in the equal position that is the existence of contractual relationship between producer (the seller) and the consumer in the contract freedom principle. Also (2) Consumer still hopes if the good that was bought has flaw/spoiled, then the goods eagerly exchanged with the same goods. However, if the seller still refuse the purchasing return, then the law solution that can be performed by the consumer/buyer is by the way of discussion with the seller to find the best solution for both side. But if the discussion cannot solve the problem, then the consumer can ask for help to the other institution such as Indonesian Consumer Institute (YLKI) or Consumer Lawsuit Conclusion Institute (BPSK) to be the mediator in process of the lawsuit conclusion

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