Work Load Identification of Hotel's Shift Scheduling inYogyakarta Indonesia

Yuniartha, Deny Ratna and Dewi, Luciana Triani and Purnama, Ign. Luddy Indra (2015) Work Load Identification of Hotel's Shift Scheduling inYogyakarta Indonesia. In: 16th Asia Pacific Industrial Engineering And Management Systems Conference (APIEMS 2015), 8 Desember 2015, Ho Chi Minh City.

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Abstract

Services in hotel industry require workers to have direct interactions with the customers. Some hotel departments operate for 24 hours and apply shift work system for its workers. Shift schedule applied to the workers should consider the work load on top of fulfilling the workforce requirements. The objective of this research is to identify the work load of shift scheduling for hotels in Yogyakarta, Indonesia, i.e. physical and psychosocial work load. The shift schedules observed are collected from 20 hotels in Yogyakarta. The object of this research is hotel shift workers in front office, housekeeping, and security departments. Physical work load is measured using heart beat converted into scale of Rating Perceive Exertion (RPE). And psychosocial work load is measured using Copenhagen Psychosocial Questionnaire (COPSOQ). The result shows that there is no direct influence of shift scheduling to its physical and psychosocial work load. However, in developing work-load based shift scheduling model in the next research, we have to consider the physical and psychosocial work load by giving more consideration to shift allocation parameter and also work-stretch and off-day pattern parameter. Both parameters will contribute to shift schedule flexibility for achieving worker’s working-life balance.

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