Shift Scheduling Model Considering Workload for Housekeeping Department

Jockvom, Jockvom and Yuniartha, Deny Ratna and Purnama, Ign. Luddy Indra and Dewi, Luciana Triani (2016) Shift Scheduling Model Considering Workload for Housekeeping Department. In: Proceeding of Abstracts and Papers (on USB disk) of the 17th Asia Pacific Industrial Engineering and Management System Conference 2016, 7-10 Desember 20116, Taipei.

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Abstract

Workforce scheduling is an important factor in operational planning for hotel industry, since it will give direct effect to service offered to customers and hotel’s operational cost. This research is focus on shift scheduling for housekeeping department. The shift scheduling model has considered the physical workload in form of rating of perceived exertion (RPE) Borg’s Scale, and psychosocial workload has been considered in form of worker’s preference. The mathematical model for the shift scheduling has been built in goal programming model. Evaluation of the developed shift scheduling model shows that the resulting schedule balances the physical workload which also level shift allocation among workers, decrease violations of forward rotation shift allocation and consecutive night shift, also consider worker’s preference. The model results global optimal solution for simple problem and feasible solution for complex problem with tight constraints. The model can be applied generally for housekeeping department as long as in the same applied management rules.

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