TINJAUAN PERLINDUNGAN HUKUM TERHADAP KONSUMEN AKIBAT KELALAIAN PELAKU USAHA PENYEDIA JASA LAUNDRY DI SLEMAN

Modjanggo, Irmalani (2021) TINJAUAN PERLINDUNGAN HUKUM TERHADAP KONSUMEN AKIBAT KELALAIAN PELAKU USAHA PENYEDIA JASA LAUNDRY DI SLEMAN. S1 thesis, UNIVERSITAS ATMA JAYA YOGYAKARTA.

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Abstract

Consumer protection is the most important part of business law, especially in the discussion of this law, namely the Review of Legal Protection for Consumers Due to Negligence of Laundry Service Providers in Sleman. Laundry consumers who experience losses due to negligence by the laundry business actor have the right to complain and ask for compensation from the laundry business actor and vice versa laundry business actors have the obligation to provide legal protection to consumers by providing compensation in accordance with the losses experienced by laundry consumers. Transactions conducted between business actors and laundry consumers are based on a contract so that, if the consumer experiences a loss due to negligence of the laundry business actor, the basis for compensation is default because all the engagements are born by the contract and if there is a party that is injured, the compensation is based on default. In contracts executed by business actors and laundry consumers, there are standard clauses or notes prepared by the business actor. The standard clause contains provisions and regulations that are made unilaterally by business actors so that if consumers want to use laundry services they must pay attention to the provisions and regulations in the standard clause or note so that if something is not suitable, consumers can complain to the business actor.

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