PROPOSED IMPROVEMENT FOR MINIMIZING QUEUING PROCESS IN INDONESIAN HOSPITAL

Yovita, Fransiska (2021) PROPOSED IMPROVEMENT FOR MINIMIZING QUEUING PROCESS IN INDONESIAN HOSPITAL. S1 thesis, Universitas Atma Jaya Yogyakarta.

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Abstract

This study is aimed to find a solution for minimizing the outpatient queuing process in the hospital in Indonesia. Simulation technique is being used to identify proper appointment scheduling with patient unpunctuality to support the implementation planning of online registration in Indonesian hospital. In specific, the system of outpatient installation section at the clinic under study and the proposed system are modeled and simulated using Arena software to determine the optimum interarrival scheduling time with unpunctual patients. Results indicate that the implementation of scheduling system in hospitals has a substantial influence on improving the queuing process. With sufficient data, Indonesian hospitals will be able to calculate the optimum inter-arrival scheduling time which will benefit all stakeholders, including patients, medical personnel, and the hospital itself. As evidence, it was discovered that a five-minute scheduling period for patients in the psychiatric department of hospital X is regarded optimal, considering total time spent at the polyclinic, doctor utilization, and the number of patients can be served per day as the performance measures.

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