PERLINDUNGAN HUKUM BAGI PELANGGAN PT TELKOM DALAM PERJANJIAN BAKU

ROSITA, FALISKA (2011) PERLINDUNGAN HUKUM BAGI PELANGGAN PT TELKOM DALAM PERJANJIAN BAKU. S1 thesis, UAJY.

Preview	Text (Halaman Judul) 0HK09576.pdf Download (708kB) | Preview
Preview	Text (Bab I) 1HK09576.pdf Download (94kB) | Preview
	Text (Bab II) 2HK09576.pdf Restricted to Registered users only Download (152kB)
Preview	Text (Bab III) 3HK09576.pdf Download (71kB) | Preview

Abstract

The Consumer Protection Act, No. 8 year 1999, at article 18 and paragraph (1), there is determined that the business entrepreneurs, in offering goods and/or services which are intended for trading, are prohibited to make or state standard clause in any document and/or agreements. This research is intended to find out, to learn, to understand, and to peel it if there is a legal protection for customers of PT. Telkom Tbk as mentioned in the contract of Telkom-phone’s subscribed telecommunication connection between PT Telkom Tbk and its customers in terms of the Consumer Protection Act. The researcher interested in studying in the form of bachelor thesis with the title of Legal Protection for Customers of PT. Telkom Tbk in Standard Agreement. The research was conducted using a normative juridical legal research. The source of data which is used in this research is secondary data. The sources of literature data are obtained from primary legal materials, secondary legal materials, and tertiary legal materials. The used analytical methods are qualitative analysis. The conclusion is drawn through the process of inductive thinking. The research results show that the customers of PT. Telkom Tbk have not received legal protection because not all of the contents of the agreement as mentioned in the clauses of the contract of Telkom-phone’s subscribed telecommunication connection between PT. Telkom Tbk and its customers provide a guarantee for the need of customers. The suggestions of research results that the content clauses of standard agreement in the contract of Telkom-phone subscribed telecommunications connection between the PT. Telkom Tbk and its customers are not only beneficial to one party alone but can be beneficial to both parties so that the position of the parties can be balanced, there is by making the contents of the contract of Telkom-phone subscribed telecommunication connection between PT Telkom Tbk and its customers more accurate and carefully returned.

Actions (login required)

View Item