TANGGUNG JAWAB PT. ANGKASA PURA I (PERSERO) YOGYAKARTA DALAM PEMENUHAN HAK ATAS INFORMASI DAN KEAMANAN TERHADAP KONSUMEN

REZALITA, AJENG BERENDA (2009) TANGGUNG JAWAB PT. ANGKASA PURA I (PERSERO) YOGYAKARTA DALAM PEMENUHAN HAK ATAS INFORMASI DAN KEAMANAN TERHADAP KONSUMEN. S1 thesis, UAJY.

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Abstract

doers in airport field, in particularly the matter of service providing. Consumers herein were the service user of PT. Angkasa Pura I (Limited Company) Yogyakarta some of them were passengers of airplane, escort or pincher. Thus the importance of service to the consumers in airport, moreover those which relates to the matters on information and security, appropriately to determination in article 4 of UUPK in particularly those of which regulates on consumers’ rights. In the matter of the fulfillment of rights on information and security to consumers, it was perceived what extent to PT. Angkasa Pura I (Limited Company) Yogyakarta has fulfilled and at same time the legal protection given while the consumers feel that their rights is unfulfilled. This research intended to know and gain data on what the extent to PT. Angkasa Pura I (Limited Company) Yogyakarta fulfilled consumers’ right and gave legal protection. This legal research has function to give comprehension and experience as well as to add knowledge on PT. Angkasa Pura I (Limited Company) of Yogyakarta in particularly on informational service and security in airport, in specifically in the matter of given consumers protection and provide function and input to all members of PT. Angkasa Pura I (Limited Company) Yogyakarta in order to give service as maximally and more emphasize public importance without the existence of discriminative elements. The type of this research was empirical legal research, by data source comprises of primary data by shape of data from respondents, relating legislation and regulations; in addition of secondary legal source comprises of expert opinion, journal, and paper. The method of data collection was conducted by interview to respondents and submitting questionnaire. The location of this research was conducted in the area of Adi Sucipto International Airport of Yogyakarta. The result of this research is the existence of media of informational service and security of which becomes an authority of PT. Angkasa Pura I (Limited Company) of Yogyakarta in area of airport, as well the responses of consumers as service users. From the result of this research, it can be concluded that in generally PT. Angkasa Pura I (Limited Company) of Yogyakarta has conducted its duties as business doers in fulfilling consumers’ right on right, clear and honest information in addition to fulfilling rights on secure, although there are still many consumers of which have not gained information during they try to access PT. Angkasa Pura I (Limited Company) Yogyakarta through telephone or from the officers. Meanwhile to the consumers who feel that their rights has not been fulfilled, PT. Angkasa Pura I (Limited Company) Yogyakarta disposed to fulfill its responsibility on the consumers’ complains, however it is merely limited to the responsibility of which becomes authority PT. Angkasa Pura I (Limited Company) Yogyakarta.

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