AKUNTABILITAS KINERJA PELAYANAN PUBLIK DALAM PEMBUATAN E-KTP PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN MELAWI

Yosa, Natasya Sandra (2023) AKUNTABILITAS KINERJA PELAYANAN PUBLIK DALAM PEMBUATAN E-KTP PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN MELAWI. S1 thesis, Universitas Atma Jaya Yogyakarta.

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Abstract

In Article 2 paragraph (1) of the Regulation of the Minister of Home Affairs Number 9 of 2011 concerning Guidelines for Issuing NIK-Based National Identity Cards, it can be seen that the government's goal of issuing E-KTP is to realize the ownership of one KTP for one resident who has a security code and electronic data records NIK-based population nationally. In fact, in Melawi Regency, the process of making an E-KTP is often constrained, especially because of its geography which still follows mountain roads which causes the land to be uneven, resulting in frequent floods and landslides. This of course will also affect the network that is needed for making E-KTP. This study discusses the accountability of public service performance and the factors that influence the process of achieving "Good public service performance accountability in serving the making of E-KTP. This study uses an Empirical Legal Research Method that focuses on social facts. Basically, employee performance accountability is categorized as "Good", but of course improvements are still needed so that it can be better in the future. The influencing factors are employee human resources, ball pick-up programs, routine community satisfaction surveys, limited availability of blanks, the geography of Melawi, and the lack of awareness of the community itself.

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