Items where Author is "Chou, Elvirawati"

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Chou, Elvirawati and Sunarni, Ch. Wiwik (2013) THE EFFECT OF TOTAL QUALITY MANAGEMENT IMPLEMENTATION ON CUSTOMER SATISFACTION: HOTEL INDUSTRY IN YOGYAKARTA. In: The 8th International Conference on Business and Management Research, SunKyunkwan University, Seoul, South Korea.

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