Items where Author is "Hermawan, Jefferson"

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Hermawan, Jefferson (2021) PENANGANAN KELUHAN PELANGGAN DAN PENGARUHNYA MELALUI KEPUASAN PELANGGAN PADA PERILAKU KONSUMEN: STUDI KELUHAN PELANGGAN DI MEDIA SOSIAL PADA LAYANAN E-COMMERCE TOKOPEDIA. S2 thesis, Universitas Atma Jaya Yogyakarta.

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