Items where Author is "Purwanto, Bernardinus M."

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Ellyawati, Jeanne and Dharmmes, Basu Swastha and Purwanto, Bernardinus M. and Herk, Hester van (2013) Perceived Justice in Service Recovery: Study of Experimental Design on Indonesian Customers. International Journal of Business and Management Studies, 2 (2). pp. 511-522. ISSN 2158-1479

Ellyawati, Jeanne and Purwanto, Bernardinus M. and Dharmmesta, Basu Swastha (2012) The Effect Of Perceived Justice On Customer Satisfaction In The Service Recovery Context: Testing Mediating Variables. Journal of Service Science, 5 (2). pp. 1-13. ISSN 1940-9893

Ellyawati, Jeanne and Purwanto, Bernardinus M. and Dharmmes, Basu Swastha (2012) The Effect Of Perceived Justice On Customer Satisfaction In The Service Recovery Context: Testing Mediating Variables. Journal of Service Science, 5 (2). pp. 87-100.

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