Items where Author is "Thaniar, Richard Roberto"

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Thesis

Thaniar, Richard Roberto (2019) PENGARUH PENANGANAN KELUHAN TERHADAP CITRA, KEPUASAN PASKA PEMULIHAN JASA DAN NIAT BERPERILAKU (Studi pada perusahaan jasa maskapai penerbangan di Indonesia). S1 thesis, UAJY.

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