INFORMATION SYSTEM SUCCESS MODEL EVALUATION ON SMALL SCALE MEDIUM ENTERPRISES AT YOGYAKARTA USING DEMATEL AND ANP

PUJIASTUTI, VERONIKA (2016) INFORMATION SYSTEM SUCCESS MODEL EVALUATION ON SMALL SCALE MEDIUM ENTERPRISES AT YOGYAKARTA USING DEMATEL AND ANP. S1 thesis, UAJY.

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Abstract

Information system is important to be applied in enterprise system by giving contribution to productivity, quality, and organization competitiveness, especially for Small Scale Medium Enterprises (SMEs), somehow SMEs face some inaccurate data process. In fact, information system success is influenced by many criteria, however there is no finding evaluates criteria correlations. Through information system success model, correlations among criteria can be determined. Therefore, evaluation of information system implementation is important, so that SMEs know how to effectively implement good information system. Information system success model of Sinaga et.al is a new information system model adopting Gable, et.al model and Delone and McLean which have been widely known. This research adopts information success model of Sinaga, et.al, Gable, et.al, and Pratama. It is conducted by interviewing and observing several Small Scale Medium Enterprises (SMEs) which manually organize the information system in Yogyakarta. First observation is proposed to know criteria correlation impacts by using Decision Making Trial and Evaluation (DEMATEL). The second observation is proposed to evaluate whetherSMEs which manually organize information system needs information technology (IT) improvement or not to overcome information problems they face by using Analytical Network Process (ANP). The research results correlations and priority of IT needs. Furthermore, ANP synthesis shows that the weight of IT’s need improvement is 60.7% while the remaining 39.3% denotes SMEs do not need IT improvement. The ANP priority also shows the weight of information system implementation on Finance, Marketing, and Production is 39.1%, 37%, and 23.9% respectively. Moreover criteria of Ease of Use becomes the most important criteria to be concerned.

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