A Qualitative Study of Motivating Factors of Employes in Call Centre Companies (A Case of Call Centre Operators in Antananarivo, Madagascar)

Rabetokotany, Haintsosoa and Putranta, Martinus Parnawa (2019) A Qualitative Study of Motivating Factors of Employes in Call Centre Companies (A Case of Call Centre Operators in Antananarivo, Madagascar). In: The International Conference on Business, Economics and Gover­nance ( ICBEG 2019), 12 October 2019, Semarang, Indonesia.

[img]
Preview
 Text
8-icebeg-2019.pdf
Download (4MB) | Preview

Abstract

This purpose of research was to understand what motivates employees to work for call center companies in Antananarivo, Madagascar. Interviews were used for that purpose. Sixteen call center operators participated in this research. Purposive sampling was employed to invite the participants. From the interviews, two dominant categories surfaced: motivation factors and discouragement factors. Five themes arose within the motivating factors, namely, salaries and benefits, friendly coworkers, skill requirements, working condition and job security. Additionally, the three themes appeared within the discouragement factors were relationships with supervisors, job content and promotion. The managerial implication of the findings as well as suggestions for future research were outlined.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Employee, Call center, Motivation, Madagascar
Subjects: Manajemen > SDM dan Organisasi
Divisions: Fakultas Ekonomi > Manajemen
Depositing User: Admin Perpustakaan UAJY
Date Deposited: 28 May 2020 05:33
Last Modified: 28 May 2020 05:33
URI: http://e-journal.uajy.ac.id/id/eprint/21740

Actions (login required)

View Item View Item
E-Journal Universitas Atma Jaya Yogyakarta is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.