IMPLEMENTASI ASAS PELAYANAN PUBLIK YANG BAIK OLEH PELAKSANA PELAYANAN PUBLIK DI DINAS PANANAMAN MODAL DAN PERIZINAN KOTA YOGYAKARTA

HUTAGAOL, GERI SAMUEL (2020) IMPLEMENTASI ASAS PELAYANAN PUBLIK YANG BAIK OLEH PELAKSANA PELAYANAN PUBLIK DI DINAS PANANAMAN MODAL DAN PERIZINAN KOTA YOGYAKARTA. S1 thesis, UNIVERSITAS ATMA JAYA YOGYAKARTA.

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Abstract

To realize good public service delivery, superior human resources are needed that are based on their actions based on the principles of good public service and have the mindset of serving. This thesis, entitled "The plementation of Good Public Service Principles by Public Service Implementers in the Yogyakarta City Capital and Licensing Service Office" analyzes the implementation of public services in the Yogyakarta City Investment and Licensing Service Office based on the laws and regulations and the principles of good public services. This writing uses normative legal research methods that rely on secondary data. This thesis found that services are still not optimal and are not based on the principles of good service. Constraints faced in providing excellent service are influenced by internal and external factors. Internal factors ie, quantity/competence of the apparatus in handling investment and licensing is not optimal and inadequate, coordination between fields is not optimal, and the unavailability of supporting instruments handling investment and licensing. External factors such as, investors 'needs for information needed to make investments have not been fulfilled, investors' understanding of the provisions in the Field of Investment and One-Stop Integrated Services, and the attitude of the people who are less enthusiastic about the development of Investment and One-Stop Integrated Services.

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