HAK KONSUMEN ATAS INFORMASI YANG BENAR TERHADAP MENINGKATNYA TAGIHAN LISTRIK PADA MASA PANDEMI COVID-19

Sinaga, Diannitami Nauli (2021) HAK KONSUMEN ATAS INFORMASI YANG BENAR TERHADAP MENINGKATNYA TAGIHAN LISTRIK PADA MASA PANDEMI COVID-19. S1 thesis, UNIVERSITAS ATMA JAYA YOGYAKARTA.

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Abstract

This research is motivated by the development of digital technology that cannot be avoided and must be followed. Therefore, it is undeniable that the public's need for electricity has become a basic need that must be met, due to the increasing use of gadgets or computers today, coupled with the pandemic COVID-19 that has hit the world including Indonesia, thus requiring all activities must be done from home. This study aims to determine the protection of consumer’s rights to get the correct information against rising electricity bills during the pandemic COVID-19. The formulation of the problem taken is related to the form of knowing the protection of consumer’s rights to correct information against rising electricity bills during the pandemic COVID-19. The analytical method used in this research is normative juridical. Secondary data in this study were obtained from statutory regulations, books, journals and the internet whose material is related to this research materials and conducted interviews at PT PLN (Persero) UIW Kaltimra in Balikpapan City. Consumers have rights that have been regulated and protected in Law Number 8 of 1999 concerning Consumer Protection, so that PT PLN (Persero) has an obligation to fulfill consumer rights. If PT PLN (Persero) as a business actor does not carry out these obligations, PT PLN (Persero) has the responsibility to provide compensation to consumers. The form of responsibility of PT PLN (Persero) as a service company is professional responsibility for negligence.

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