PELAKSANAAN GANTI RUGI BAGI KONSUMEN BERKAITAN DENGAN KETIDAKSESUAIAN PRODUK DALAM TRANSAKSI JUAL BELI ONLINE DI APLIKASI SHOPEE INDONESIA MELALUI LEMBAGA KONSUMEN YOGYAKARTA

Eriyana, Gabriella Maylenia Tri (2022) PELAKSANAAN GANTI RUGI BAGI KONSUMEN BERKAITAN DENGAN KETIDAKSESUAIAN PRODUK DALAM TRANSAKSI JUAL BELI ONLINE DI APLIKASI SHOPEE INDONESIA MELALUI LEMBAGA KONSUMEN YOGYAKARTA. S1 thesis, Universitas Atma Jaya Yogyakarta.

Preview	Text (Gabriella Maylenia Tri Eriyana) 180513078_bab 0.pdf Download (351kB) | Preview
Preview	Text 180513078_bab 1.pdf Download (288kB) | Preview
Preview	Text 180513078_bab 3.pdf Download (246kB) | Preview
	Text 180513078_bab 2.pdf Restricted to Registered users only Download (391kB)

Abstract

The purpose of writing this law is to find out the implementation of compensation for consumers related to product incompatibility in online buying and selling transactions in the Shopee Indonesia Application through the Yogyakarta Consumer Institute. The type of research used is the type of empirical legal research. In this study, the authors collect information by conducting interviews with resource persons. The interview needs to be conducted in order to obtain data regarding the implementation of compensation related to product incompatibility by PT Shopee Indonesia to consumers if the business actor or seller does not respond to consumers properly, through the Yogyakarta Consumer Agency. The research location chosen by the author in conducting this research is the Yogyakarta Consumers Institute. The results of the study show that Law Number 8 of 1999 concerning Consumer Protection has regulated the responsibility of business actors in Article 19 where it is said that business actors are responsible for providing compensation for damage, pollution and or consumer losses due to consuming traded goods. The compensation in question can be in the form of a refund or return of goods of the same type or equivalent value. The Consumer Protection Law Number 8 of 1999 provides two kinds of space for resolving consumer disputes, namely consumer dispute resolution through the courts and consumer dispute resolution outside the court Legal remedies either through court (litigation) or out of court (non-litigation) Consumers can do this if they feel their rights have been violated. Settlement and implementation of compensation for consumers related to product discrepancies in online buying and selling transactions in the Shopee Indonesia application through the Yogyakarta Consumer Institute is carried out by a mediation process between consumers and business actors along with the e-commerce platform in this case Shopee Indonesia. LKY conducts mediation and looks for a win-win solution. So far, LKY has no legal process to resolve this issue. But invites both parties to resolve problems amicably and at the discretion of both parties.

Actions (login required)

View Item