Sari, Brigita Pramesti Novita (2023) INOVASI “DRIVE THRU” SEBAGAI BENTUK PELAYANAN PRIMA BIDANG ADMINISTRASI KEPENDUDUKAN KOTA YOGYAKARTA. S1 thesis, Universitas Atma Jaya Yogyakarta.
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Abstract
In any situation, the implementation of public services, especially those related to the processing of population documents, must continue to be carried out. The Population and Civil Registration Office of Yogyakarta City is trying to continue serving the community amid the covid-19 pandemic by making service innovations in the form of a drive thru. This service is provided for people who want to reprint damaged or lost identity cards. This research was conducted to find out the implementation of these service innovations based on facts, and also to find out the obstacles and efforts faced by the government in providing these services. This research uses empirical legal research that focuses on social facts. The data used in this research are primary data and secondary data. Data analysis in this research uses quantitative methods. Based on the results of the research, it shows that the drive thru service is generally in accordance with public service standards, but in its implementation there are still some weaknesses. Some of the obstacles in the implementation of this service are related to the availability of network and power supply, the location of the drive thru innovation placement, and the availability of blanks. The government is trying to fix the existing obstacles by planning a drive thru innovation at one location point where all the needs will be carefully prepared. In this case, it is hoped that the government can be more vigorous in providing information related to drive thru services, increase service times and locations, and provide a place to provide suggestions.
| Item Type: | Thesis (S1) |
|---|---|
| Uncontrolled Keywords: | public services, drive thru, service innovation, population administration, public service standards |
| Subjects: | Ilmu Hukum > Kenegaraan dan Pemerintah |
| Divisions: | Fakultas Hukum > Program Studi Ilmu Hukum |
| Depositing User: | Editor 3 uajy |
| Date Deposited: | 26 Jun 2023 19:53 |
| Last Modified: | 26 Jun 2023 19:53 |
| URI: | http://e-journal.uajy.ac.id/id/eprint/29178 |
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