Analisis Kepuasan Pengguna Terhadap Sistem Bimbingan Mahasiswa Pada Universitas Atma Jaya Yogyakarta Dengan Metode Ende User Computing Satisfaction

Pramudithya, Modestus Nathaniel Rajendra (2024) Analisis Kepuasan Pengguna Terhadap Sistem Bimbingan Mahasiswa Pada Universitas Atma Jaya Yogyakarta Dengan Metode Ende User Computing Satisfaction. S1 thesis, UNIVERSITAS ATMA JAYA YOGYAKARTA.

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Abstract

This research focuses on user satisfaction with the student guidance system at Atma Jaya Yogyakarta University using the End User Computing Satisfaction model which has 5 variables, namely content, accuracy, format, ease of use, and timeliness variables. This study aims to determine the level of satisfaction of Student Guidance System users with the student guidance system at Atma Jaya University Yogyakarta. The method used in this research is End User Computing Satisfaction (EUCS) developed by Doll and Torkzadeh in 1991 using data collection techniques in the form of distributing questionnaires to 112 active students who use the student guidance system. The results of the respondents received were then analyzed using the classical assumption test and hypothesis testing. The results of the previously conducted analysis state that there are 3 variables that positively affect user satisfaction, namely the content, accuracy, and timeliness variables while the other 2 variables, namely format, and ease of use, do not have a positive effect on user satisfaction.

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