PELAKSANAAN PEMBERIAN GANTI RUGI KEPADA KONSUMEN ANGKUTAN UDARA DI PROPINSI DAERAH ISTIMEWA YOGYAKARTA

Rado, Jap Bernardinus (2008) PELAKSANAAN PEMBERIAN GANTI RUGI KEPADA KONSUMEN ANGKUTAN UDARA DI PROPINSI DAERAH ISTIMEWA YOGYAKARTA. S1 thesis, UAJY.

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Abstract

The title of this legal writing is The Implementation of Compensation of Detriment toward the Consumers of Airline in Province of Yogyakarta Special Regency. The purposes of this research are: 1) to know the implementation of compensation of detriment by Airline toward the consumers of airline, 2) to know the factors that hamper in the implementation of compensation of detriment by airline and the consumers of airline. The kind of this research is empirical legal research, i.e. a research that was conducted directly based on the facts that happened in environment that is related to the implementation of compensation of detriment toward the consumers of airline in Province of Yogyakarta Special Regency. The data sources that were used comprise of primary data source and secondary data source. Method of analysis used qualitative data analysis. Then it was drawn conclusion that the implementation of compensation of detriment by airline toward the consumers of the airline has been strived, however to give the compensation, the airline should consider from the case, thus it is not all of detriment could be compensated. The substitution gained is given in the shape of compensation. The hampering factors that were faced by airline and consumers are: 1) consumers' knowledge on the availability of legal guarantee toward the consumers' right is still minimum, 2) the consumers are acquiescent to and have no willingness to pledge any complains relating to the detriment they had, 3) the airline as the part which has higher position and authority compared with the passengers, has an authority to follow up or not to pledge on detriment that is submitted by the consumers, 4) the difficultness of achieving an agreement between the consumers and the airline in determining the amount of compensation, (5) The government as has not conducted any action toward the, airline which had been proven suffered many victims.

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