KAJIAN TEKNIS PELAYANAN TERMINAL BUS OEBOBO, KUPANG – NUSA TENGGARA TIMUR

Tuati, Anie Adrianti (2013) KAJIAN TEKNIS PELAYANAN TERMINAL BUS OEBOBO, KUPANG – NUSA TENGGARA TIMUR. S2 thesis, UAJY.

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Abstract

Oebobo terminal is a terminal that expected able to filling the public transportation’s need of Kupang city and its around, but in fact its activity, there are many public transportation that should grounded inside the terminal and parking at parking area as their route section on the contrary groundedat outside the terminal or most called by Kupang’s people as “shadow terminal”, so that caused the jammed traffic at some roads line in Kupang city. In order to conducting a research, there is some phase, consist of: location survey, validity test, and reliability, determining samples number, interview, and distributing questionnaire, peak hour calculation. The data collection is conducted through questionnaire distribution to the user of terminal service. The respondents who are able to collected as much as 200 persons that consist of 100 persons as a passenger of public transportation and 100 persons as a driver crew. The analysis is conducted by calculating Important Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The research result is gained that the index value of average satisfaction from the passenger of public transportation at Oebobo terminal toward 8 (eight) service factors as much as 82,61 percent that included in very satisfy criteria. The other terminal facility factors that have been filling the expectation (such as: toilet, small mosque, kiosk, park and etc.) is included to less satisfy criteria and should be a major priority to developed its performance by terminal management. The average satisfaction index of user (driver crew) at Oebobo terminal based on 7 (seven) service factors as much as 76,12 percent that included in satisfy criteria. The other terminal facility factors that has been filling the expectation (such as: toilet, small mosque, kiosk, park and etc.) is included to less satisfy criteriaand should be a major priority to developed its performance by terminal management. The number of bus that can parking inside Oebobo terminal as much as 56 vehicles, if it is in peak hour, there are 15 vehicles, so the terminal that for bus area still sufficing the capacity for vehicles parking that planned.

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