Shift-Scheduling Characteristic Identification of Non-Star Hotels Industry in Yogyakarta Indonesia

Purnama, Ign. Luddy Indra and Yuniartha, Deny Ratna (2014) Shift-Scheduling Characteristic Identification of Non-Star Hotels Industry in Yogyakarta Indonesia. In: Proceedings of the Asia Pacific Industrial Engineering & Management Systems Conference 2014, October 12 - 15, 2014, Jeju Island, Korea.

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Abstract

Shift arrangement in developing work schedule become classical problem faced by non-star hotel in Yogyakarta. They have to maintain their service well by keep the workforce in good performance and give competitive facilities in order to survive in increasing number of hotel in Yogyakarta. However, as well as other non-star hotel, they override the balance between the work load and the workforce well-being factor. Most of non-star hotel in Yogyakarta develop their work schedule base on subjective consideration of the officer who responsible to arrange the schedule. The objective of this research is to identify the shift scheduling characteristics of non-star hotel in Yogyakarta and the weaknesses effect of the schedule. Based on identified parameters of shift scheduling characteristic, there are 27 models of shift scheduling for Front Office Department, 19 models of shift scheduling for Housekeeping Department, and 16 models of shift scheduling for Security Department. These models will be the basis for next stage of the research in developing shift scheduling for non-star hotels in Yogyakarta by considering the human factor to eliminate the weakness of the actual shift scheduling applied.

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