Psychosocial and Physical Workload of Hotel’s Shift Worker In Yogyakarta Indonesia

Dewi, Luciana Triani and Yuniartha, Deny Ratna and Purnama, Ign. Luddy Indra (2014) Psychosocial and Physical Workload of Hotel’s Shift Worker In Yogyakarta Indonesia. In: Proceedings of the Asia Pacific Industrial Engineering & Management Systems Conference 2014, October 12 - 15, 2014, Jeju Island, Korea.

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Abstract

Shift works are common in hospitality industries, such as hotel industries. Shift work can cause many human problems for worker, e.g. circadian rhythms, fatigue, health effects, individual factors, social and family factors, etc. The objective of the present study was to identify and examine the psychosocial and physical workload on employees working as hotel’s shift worker in Yogyakarta, Indonesia. Copenhagen Psychosocial Questionnaire (COPSOQ) which covers 18 aspects of psychosocial workload has been used as the instrument to measure psychosocial workload of hotel’s shift workers. Physical workload was assessed based on rating of perceived exertion (RPE) Borg’s Scale. The psychosocial and physical workload analysis was done to the employees of 3 departments of 20 hotels in Yogyakarta, i.e. front office, security and housekeeping. The results of the statistical analysis show no differences for both physical and psychosocial workload in morning shift and afternoon or night shift. There were also no differences for both physical and psychosocial workload of security staff, front officer and housekeeper. This study concludes with suggestions for hotels management in shift work arrangement, particularly for front office, security and housekeeping departments.

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