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DWIANDARINI, RACHEL KEZIA WELASASIH (2021) PERCEPTUAL MAPPING E-COMMERCE BERDASARKAN E-SERVICE QUALITY (Studi Deskriptif Kuantitatif Persepsi Konsumen Generasi Milenial di Yogyakarta atas Shopee, Tokopedia, Bukalapak, Lazada, dan Blibli Berdasarkan E-Service Quality). S1 thesis, UNIVERSITAS ATMA JAYA YOGYAKARTA.