Items where Author is "Dharmmesta, Basu Swastha"

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Article

Ellyawati, Jeanne and Purwanto, Bernardinus M. and Dharmmesta, Basu Swastha (2012) The Effect Of Perceived Justice On Customer Satisfaction In The Service Recovery Context: Testing Mediating Variables. Journal of Service Science, 5 (2). pp. 1-13. ISSN 1940-9893

Ellyawati, Jeanne and Purwanto, BM and Dharmmesta, Basu Swastha The Effect of Perceived Justice on Satisfaction in The Service Recovery Context: Testing Mediating Variable. Journal of Service Science.

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