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Setiawan, Retno Agus and Setyohadi, Djoko Budiyanto (2017) Analisis Komunikasi Sosial Media Twitter sebagai Saluran Layanan Pelanggan Provider Internet dan Seluler di Indonesia. Journal of Information Systems Engineering and Business Intelligence, 3 (1). pp. 16-25. ISSN 2598-6333
Setiawan, Retno Agus and Setyohadi, Djoko Budiyanto and Pranowo, . (2018) Understanding customers’ intention to use social network sites as complaint channel: an analysis of young customers’ perspectives. In: The 2nd International Conference on Energy, Environmental and Information System (ICENIS 2017), 15-16 Agustus 2017, Semarang, Indonesia.
Setiawan, Retno Agus and Setyohadi, Djoko Budiyanto and Pranowo, Pranowo (2018) Understanding customers’ intention to use social network sites as complaint channel: an analysis of young customers’ perspectives. In: E3S Web of Conferences.
Setiawan, Retno Agus (2017) ANALISIS PENERIMAAN PENGGUNA TERHADAP SITUS JEJARING SOSIAL SEBAGAI SALURAN PENGADUAN KELUHAN. S2 thesis, UAJY.
