THE RELATIONSHIP BETWEEN CONFLICT AND PROJECT PERFORMANCE

JULIAN, CHARISTA ALVERINA (2020) THE RELATIONSHIP BETWEEN CONFLICT AND PROJECT PERFORMANCE. S1 thesis, UNIVERSITAS ATMA JAYA YOGYAKARTA.

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Abstract

In every construction project, conflict can occur because of the large number of resources, activities, and parties that involved. Differences in the objectives, views, opinions of each parties can lead conflict. Conflicts in construction projects could affect the performance of the project itself. This research identifying the dominant conflict factors which occurs between each parties and analyzing the relationship between conflict and project performance. By knowing the dominant conflict factors and the relationship with the project performance, hence each party involved in the construction project will be able to attain better performance by mitigating the conflict in the initial stage. The data used in this study are collected by using questionnaire to several construction projects in Yogyakarta. Mean analysis is used to examine the conflict factors in a construction project in Yogyakarta. Later, correlation analysis is used to examine the relationship between conflict and project performance of construction project in Yogyakarta. The result of this study shows that respondents highly agree that different interpretation in contract and specification, delay in making the decision and responding to problems, errors and omissions in design and specifications, work is not according to the time schedule, low productivity, and equipment and material delay are the dominant conflict factors per category. It also shows that the dominant conflict factor of construction projects in Yogyakarta is mostly caused by human resources factor. Finally the result shows that the conflict have negatively related to the project performance, with the correlation coefficient -0.976

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