PENGAWASAN OMBUDSMAN REPUBLIK INDONESIA TERHADAP KEBOCORAN DATA KONSUMEN INDIHOME DITINJAU DARI UNDANG-UNDANG PELINDUNGAN KONSUMEN

Setiawan, Clara Vynka Nugrahanditya (2023) PENGAWASAN OMBUDSMAN REPUBLIK INDONESIA TERHADAP KEBOCORAN DATA KONSUMEN INDIHOME DITINJAU DARI UNDANG-UNDANG PELINDUNGAN KONSUMEN. S1 thesis, Universitas Atma Jaya Yogyakarta.

Preview	Text (Clara Vynka Nugrahanditya Setiawan) 190513633 0.pdf Download (400kB) | Preview
Preview	Text 190513633 1.pdf Download (612kB) | Preview
	Text 190513633 2.pdf Restricted to Registered users only Download (478kB)
Preview	Text 190513633 3.pdf Download (403kB) | Preview

Abstract

This thesis is entitled Oversight of the Ombudsman of the Republic of Indonesia Against Indihome Consumer Data Leaks in View of the Consumer Protection Act. This thesis analyzes how the Ombudsman of the Republic of Indonesia responds to problems related to data leaks that exist with Indihome consumers. The rapid development of technology has resulted in everyone indirectly having to use the internet. PT Telkom Indonesia is a company that provides internet services and one of the products it produces is Indihome. The services provided do not always run smoothly, and many problems occur, one of which is data leakage. Because of this, this thesis was written to find out more about the supervision of the Ombudsman of the Republic of Indonesia against this data leak. This research is a normative research supported by primary and secondary data. Primary data was obtained from interviews and secondary data was obtained from regulations, namely journals, the internet, and legal facts. After that, it was concluded that the Ombudsman of the Republic of Indonesia had carried out supervision related to the issue of data leakage by carrying out the Ombudsman Quick Response (RCO) mechanism and conducting public discussions with related parties in terms of protecting consumer personal data. PT Telkom still needs improvement so that consumer rights can be fulfilled, and the Ombudsman is also expected to always carry out supervisory duties related to public services more strictly, and routinely conduct public discussions, not only about the leakage of Indihome data, but in various aspects so that people can trust the party more who have been authorized to listen to the existing reports.

Actions (login required)

View Item